Client Support Channels
A One–Hour Response Guarantee
Every assistance request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or email calls for additional assistance from a server admin, we will without delay forward it and leave a comment to let you know that your issue is being examined. If you take advantage of the Optional Admin Services package, all of the services included there will be performed at a time that is suitable for you.
A First–Class Customer Care Service
We will be at your disposal 24x7x365 to respond to any inquiries that you may have about our Web Hosting Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need help with server admin procedures, you can examine our Optional Admin Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation services
An Intuitive Help Area
Every dedicated server is equipped with our cost–free Web Hosting Control Panel, which offers a detailed knowledgebase plus a set of instructional video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just hit the Videos or Help buttons in the upper right corner.