24/7 Customer Support in Cloud Website Hosting
We supply 24/7 billing, customer and technical support for all our cloud website hosting. Even if you aren't our customer yet and you have some questions, we will help you in a timely manner and supply you with the necessary info, in order to give you a choice to make the very best decision when you purchase your new hosting account. We are available any time, including holidays and weekends, and we provide you with numerous means of communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we have a couple of telephone numbers all over the world, thus you'll be able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for days and nights to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we supply include 24/7 customer and tech support, therefore regardless of what problem you have, you're able to get in touch with us and we will give you a hand straight away. The guaranteed response time for any e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is just one hour; typically the reply time rarely is more than 20 minutes. In addition, we have telephone support with multiple local numbers worldwide and a live chat, so that you are able to contact us and get more info about our services even if you do not have an account yet. We are able to help you with any question or an issue you have - payment methods, package features, e-mail configuration, hosting account settings, etcetera. If you use our services, you will never experience an issue where you need to wait for a few days to get a problem resolved like you will need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States, Great Britain and Australia along with a live chat service. When you're a current customer and you want help with a technical issue that requires additional time to investigate or resolve, you're able to open a ticket from your billing account or you can send an e-mail and we will handle the problem and send you a reply within one hour. The response time is warranted 24/7, which includes holidays and weekends, still for many problems it takes a maximum of 30 mins to get assistance. The support service covers your VPS plus all pre-installed software it comes with, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide come with 24/7 support through various means of communication and with a one-hour max answer time warranty. In case you want to find out more about the packages or you have some general or billing questions, you'll be able to phone one of the local numbers we have worldwide or you could use our live chat support and talk with a live agent. For entirely technical matters that require assistance from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to track a certain problem. The answer time for them rarely surpasses 30 mins, which means that you can forget about having to wait for an entire day to receive support. Our support service is available for all server-related issues, which includes the pre-installed software. When you want help with third-party applications, you can consider ordering the Managed Services upgrade that we offer for all packages.